Social care and health is no longer just rendering a set of action or carrying out a duty to people but more about working together to enable them to make informed decision, even giving necessary and adequate support requires at all times when it is necessary to do certain task on their behalf they still remain joint decision maker and co-partner in achieving the core objectives of supporting, caring, and helping people to runs their lives.

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In other to achieve these objectives, organisation will need to ensure best practice in terms of core principles of care, policies and theories and of course understand the development and implementation principles and values. All these elements and several questions will be examined and recommendations as regard best practice will be suggested when conclusion is drawn.

1.1  Explain ways in which core principles of care are applied in practice

The standard of delivery in every health care service provider is expected to be high and qualitative. Proper protection to ensure the safety of the customer is paramount, as a result of rise in demand for social care service, the support system principles must be applied effectively to ensure good service delivery to customers.

Some of the basic ways of applying these core support and care principles are;

  1. Aspect of human dignity, this can be applicable by respecting their wishes and not imposing any personal will unduly but by allowing them to make informed decision without compromising ethical standard.
  2. By sympathizing with them, in trying to show empathy towards their personal feelings to pacify them.
  3. Safety is everything, ensuring their safety is always guaranteed without any compromise.
  4. Managing and minimising risk reasonably in a way their lives will not be put in danger or jeopardise their personal interest.
  5. Also, the principle of honesty and best practice application among others will enable all service providers to comply fully in accordance with the rules and values guiding social care and health support service as observed by (Alcolk, Daly and Griggs, 2008)

1.2  Analyse the concept of a person-centred approach in relation to health and social provision

The concept of a person-centred model is widely practised in the UK. This approach is based on Carl Rogers theory, which centred on protection of customers personal rights and taking decision in a manner that is completely favour any decision taking for or on behalf of them. (Moon 2008)

The person-centred approach has the capacity to enhance customer satisfaction and the tendency to meet the need of customers from diverse multicultural and religious group. The inclusive nature of the concept is one of the key values that makes it expedient to customers. It will also help service provider in social health and care to dispense service effectively based on individual need and requirement without undermining their ethnic diversities.

1.3  Explain How service users and employees are protected from harm

Both service users and employees deserve to be protected even though the core responsibility of health care professionals is to protect the interest and safety of the customers. However, this interest often conflicted and when this is the case the provider must take a decisive measure to protect the vulnerable patient in the interest of professionalism.

Take for example, a patient suffering from Alzheimer will put the service provider under an ethical dilemma, whether transit straps are to be used to prevent the customer from falling or not, while the customer’s dignity and right is conflicting with best practice, but then the rule of  professionalism should prevail. Other procedures that can be adopted to protect service users and employees are highlighted below:

  1. As pointed out by (Alcock, Daly and Griggs 2008) that every form of abuses and confidentiality infringement must be rejected to prevent both parties from damaging self-esteem, individual morale and dignity.
  2. Service providers can design a structural polies and guidelines that regulates the modules operandi of their organisation which will help to guide against excesses.
  3. Organisational risk control and management can be put in place to reduce any form of harmful occurrence. For example, continuous training of employees on every aspect of the job ranging from tools and material handling to paperwork, this will help to be proactive and ultimately reduce risk margin on the side of the service users.
  4. Keeping and updating records and important information should be done in a proper and decent manner to ensure accuracy and easy access to information.
  5. Efforts can also be made to organise a customised form of care planning for both the service provider and users.

2.1 Examine how policies and procedures are developed in accordance with national and local policy requirements.

The legislation regulates the policies and procedures in health and social care organisations generally. However, policies and procedures in the local area can be structured based on the socioeconomic status of the locality or environment. For example, in a locality that is less populated and less challenging socioeconomic, policies and procedures in such place can be designed in line with their needs.

In addition, it is also expected basically for social care organisation to comply fully with standard laid down procedures to guide against any form of unnecessary compromise in the interest of best practice.

More so, it is important to note that people’s needs should be addressed based on individual assessment, for example service users with special needs should be allowed to choose service suitable for themselves in accordance with their financial capabilities.

2.2 Evaluate the impact of policies, legislation, regulation, and codes of practice on organisational policy and practice.

The impact of regulations, legislation and code of practice on health care services policy and practice can not be over emphasised. Service users and providers alike are two major beneficiaries because this is where the main pillar of their protective foundation hinges on and of course outside the legislation and regulation both service providers and users are not protected.

Also, the regulatory factor will also enhance the relationship between the client and employees of the health and social care services, since the “do and don’t” as it relates to job ethics are spelt out clearly, it further improves interpersonal conducts and understanding between them.

Moreover, it will help to strengthen and maintain best practice, ethical standard and all of these will impact on risk management, so it is a win-win situation for both in the long run.

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